Listening
Nightline Listening
When there’s something on your mind, big or small, we’re here to listen and to give you the time and space to talk things through.
So when you’re under pressure, making a decision, facing a crisis, feeling down, or just need to chat about something, give us a try – it might just help.
Nightline is:
1.) Confidential
We believe that keeping things between the caller and volunteer is essential to creating a safe environment for a caller to talk about their feelings. We don’t share anything you say with anyone else, with a few exceptions:
- If you ask us to contact the emergency services, we can do that for you
- If we receive a call about acts of terrorism or bomb threats
- If we become aware of a incident in which emergency service intervention would help to preserve the life of a victim which has occured in the past 12 hours or will happen in the near future
- If we believe there is a child protection issue
2.) Anonymous
Both you, the caller, and the volunteer will remain anonymous. Some callers find it easier to share a first name to help facilitate the conversation and volunteers may also provide a name to help the caller feel at ease. No identifying information is recorded. Our service is designed so that we do not see the number of someone calling, or the source of an email or instant message.
3.) Non-directive
We feel it is important that the caller is completely in control of the conversation. This means our volunteer are trained to ask open questions to enable you to talk freely. We will not lead the conversation in any particular direction or take control.
4.) Non-advisory
Our volunteers do not give advice. We will not tell you what to do, our aim is to provide support and create a space where you can work things through yourself.
5.) Non-judgemental
Our volunteers will never judge what you are talking about. We will always respect your opinions and decisions.
6.) Here all night
Nightline is open from 8pm to 8am during University of Leeds term-time, though we serve all Leeds students – you can call us anytime, whether it’s for information or just to talk.
